Frequently Asked Questions
Where Do I Park?
The L&L Marketplace has complimentary parking in the back of the building for our guests. To access the parking lot, turn onto 39th Avenue North on Charlotte Avenue. You will see ample parking immediately on the right.
What Is Your Cancellation Policy?
Please give us a call or text at (615) 270-3050 within 24 hours of your appointment time.
Note: Please understand that there will be a 75% charge for services cancelled outside of the 24 hour grace window.
What Is Your Late Policy?
We would like to help you relax before your appointment. Please arrive five minutes before your scheduled appointment time. If you are our new client, welcome! We are so grateful you chose us to assist you in your skin care journey. Please arrive 10 minutes early so we can gather the necessary information to better assess how to maximize the use of your time.
We know running late happens, and we will always do our best to accommodate you. Whether that is shorting your service, or rescheduling your appointment for another time. If you are running late, please give us a heads up by calling or texting us at: (615)270-3050. We will do our best to help you.
What Is Your Return Policy On Products And Services?
Services: Services are non refundable. However, we stand behind our high-end efforts and will do everything possible to ensure 100% satisfaction.
Skincare products: For skincare products that are unopened, we will accept exchanges within 15 days of the purchase. If you are unsure about a product, we will provide a sample to try at home. Makeup products: All makeup sales are final.
What Is Your Return Policy On Products And Services?
Services: Services are non refundable. However, we stand behind our high-end efforts and will do everything possible to ensure 100% satisfaction.
Skincare products: For skincare products that are unopened, we will accept exchanges within 15 days of the purchase. If you are unsure about a product, we will provide a sample to try at home. Makeup products: All makeup sales are final.
What Kind Of Payment Do You Accept?
We accept all forms of major cards including Visa, MasterCard, Discover, and American Express. Cash and Venmo is appropriate, and greatly appreciated, for tipping
Studio Etiquette
Catalyst Beauty has a library-like atmosphere. We offer a quiet, zen environment to promote optimum rest and recovery. Please be respectful of your fellow patrons by entering the studio quietly and allow us the opportunity to assess your needs. During your treatment, conversation is encouraged; however, voice volume should be kept at a minimum and phones silenced.
When you arrive, please wait outside of the studio in the seating area. Our staff will come greet you to get you checked in for your appointment. This limits the amount of people in the studio and maintains social distancing.
If you are not feeling well or exhibiting CDC-defined symptoms of COVID-19, we ask that you let us know and we will reschedule your appointment.
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